Shipping, Payments & Returns
All of our hoses and hose accessories ship for FREE anywhere in the contiguous United States. After your order is placed it can ship either next business day, two to three business days, or within two to three business weeks for custom hoses. After your order is placed we will send you an order confirmation email. All lead times can be found under the hose dimensions you choose before adding to your cart. Your shipment will be delivered to you via UPS, FedEx Ground, or Freight for oversize hose orders.*
After your order is placed we will send you an order confirmation email. When your order ships you will receive a shipping confirmation email with tracking numbers which will allow you to monitor the progress of your shipment. Delivery times vary depending on your location, but typical transit times from our location to yours are as follows:
- Zone 1: 1-2 business days (Northeast)
- Zone 2: 2-3 business days (Upper Midwest and South)
- Zone 3: 3-4 business days (Midwest)
- Zone 4: 4-5 business days (West and Pacific Northwest)
- Canada and non-contiguous US: NO Shipping offered at this time.
*Freight shipments may not have a tracking number.
We offer a wide range of payment options, giving you maximum flexibility. Make your hose and accessory selection and pay with any of the following methods:
Terms and Conditions for Payment by Purchase Order
- Before submitting a Purchase Order (PO), all organizations must request an account application and a submit their most recent W9 to firstname.lastname@example.org or a customer service representative. (Currently, account applications must be requested)
- The PO entered must be by your organizations purchasing department with funds available to facilitate payment of your order.
- An invoice referencing the PO Number will be generated after the order has shipped and emailed to the Billing email address entered in your organizations account.
- Payment terms are Net 30 days from the invoice.
- All POs must be submitted to email@example.com or the customer service representative assigned to your account.
Product Return Policy
If you find you need to return a product within 30 days there will be a 20% restocking fee, and you will be responsible for return shipping. Products need to be in unused, and in the originally boxed condition. If you have any questions or need assistance determining whether you are ordering the correct product, please send our Customer Support Team an email at firstname.lastname@example.org, reach out on our live chat, or give us a call at 844-217-8302.